Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to assist with returns and exchanges. Please read our return policy below to ensure a smooth process.
1. Eligibility for Returns
We accept returns within 14 days from the date of purchase. To be eligible for a return, your item must meet the following criteria:
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Be in its original condition.
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Be unused and in the original packaging.
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VAT include original packaging , labels and accessories
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Have a proof of purchase (receipt or order confirmation).
2. Non-Returnable Items
Unfortunately, certain items are non-returnable, including:
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Gift cards.
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Customized or personalized products.
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Sale items (unless stated otherwise).
3. How to Return an Item
To initiate a return, please follow these steps:
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Contact us at [https://www.happygokids.contact us.com].
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Provide your order number, name, and a brief reason for the return.
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You will receive instructions on how to return the item(s).
Please note that customers are responsible for return shipping fees, unless the return is due to a mistake on our part (damaged or incorrect items).
4. Refunds
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, we will process your refund. Refunds are typically processed within 7-10 business days after we receive the item. The refund will be issued to your original method of payment.
If your return is denied (due to damage or being outside the return window), we will notify you via email with further details.
5. Exchanges
If you would like to exchange your item for a different size, color, or product, please follow the return process and place a new order for the replacement item. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately within 7 days of receiving the product. We will provide a prepaid return label for you to send the item back at no cost, and we will issue a replacement or refund as per your preference.
7. Shipping Fees
Original shipping charges are non-refundable unless the return is due to our error.
8. International Returns
For international orders, please be aware that customs duties and taxes are non-refundable. You are responsible for the return shipping costs.
Need assistance?
If you have any questions or concerns about our return policy, feel free to contact our customer service team at [Contact us]
Thank you for choosing us!